Ross Removals Pty Ltd ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, contact forms, or services.
1. Who We Are
Business Name: Ross Removals Pty Ltd
ABN: 68 317 266 848
Address: Munruben, Queensland, Australia
Phone: 0421 875 029
Email: [email protected]
Website: rossremovals.com.au
2. Information We Collect
We collect the following types of personal information when you submit a quote request or booking form on our website:
- Full name
- Phone number (including mobile number)
- Email address
- Preferred move date
- Pickup and drop-off suburb/address
- Move details and notes
- Calculator selections (truck size, hours, property type)
We may also collect non-personal information such as browser type, device type, and pages visited for website analytics purposes.
3. How We Use Your Information
We use your personal information to:
- Contact you regarding your removal booking or quote request
- Send you SMS messages related to your booking, quote confirmation, or service updates
- Confirm move details and provide pricing information
- Improve our services and customer experience
- Comply with legal obligations
4. Opt-In Method
You provide consent to receive SMS communications when you submit a quote request or booking form on our website at:
- General Inquiry Form: https://api.leadconnectorhq.com/widget/form/qvGlN4LI6joHAK1bCidV
- Calculator Booking Form: https://api.leadconnectorhq.com/widget/form/Z62cDgzh5YvkhpEx46fD
Consent language is clearly displayed on the website prior to form submission. Submission of the form constitutes your express written consent to receive SMS communications.
5. We Do Not Use Purchased or Rented Lists
Ross Removals Pty Ltd does not purchase, rent, or use affiliate lead lists. All contacts in our system have opted in directly through our own website forms or direct business interactions. We do not share your mobile number or personal information with third-party marketing organisations.
6. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers: GoHighLevel (CRM and communication platform), Twilio (SMS delivery) — strictly for the purpose of delivering our services to you
- Legal authorities: Where required by law or court order
All third-party providers we use are contractually bound to protect your data in accordance with applicable privacy laws.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you wish to have your information deleted from our records, please contact us at [email protected].
8. Your Rights
Under Australian Privacy Law and applicable regulations, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent to SMS communications at any time (reply STOP)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
9. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our CRM and communications platform (GoHighLevel) uses industry-standard security practices.
10. Cookies and Analytics
Our website may use basic analytics tools to understand traffic and usage. We do not use cookies for advertising or tracking purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date shown at the top.
12. Contact Us
For any privacy-related queries or to exercise your rights, please contact us:
- Email: [email protected]
- Phone: 0421 875 029
- Address: Munruben, Queensland, Australia