These Terms of Service govern your use of the Ross Removals Pty Ltd website and any services you request from us. By accessing our website or submitting a quote or booking request, you agree to these Terms.
1. About Us
Business Name: Ross Removals Pty Ltd
ABN: 68 317 266 848
Address: Munruben, Queensland, Australia
Phone: 0421 875 029
Email: [email protected]
2. Services
Ross Removals Pty Ltd provides furniture removal, packing, and storage services in Brisbane, Queensland, and surrounding areas. Interstate moves are quoted individually by our team. All pricing displayed on our website calculator is an estimate only and is subject to confirmation by our team prior to booking.
3. Booking and Quotes
- Submitting a quote request does not constitute a confirmed booking.
- A booking is confirmed only when acknowledged by a Ross Removals Pty Ltd team member.
- Calculator estimates may vary based on actual move requirements.
- All prices are GST inclusive where stated.
- A minimum charge of 1.5 hours labour plus 1 hour travel applies to all bookings.
4. SMS Communications
By submitting a form on this website, you expressly consent to receive SMS text messages from Ross Removals Pty Ltd at the mobile number provided. Messages may include booking confirmations, quote follow-ups, and service notifications.
Message frequency varies. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Opting out does not affect your ability to receive services.
5. Pricing
- Weekday rates apply Monday to Friday; weekend rates apply Saturday and Sunday.
- Hourly rates are charged from departure at Munruben until return.
- Additional charges may apply for stairs, packing materials, or storage as quoted.
6. Cancellation Policy
Cancellations must be made with reasonable notice. Late cancellations or no-shows may incur a fee. Please contact us as soon as possible if you need to reschedule.
7. Customer Responsibilities
- Customers must ensure information in quote and booking forms is accurate.
- Customers are responsible for ensuring access to pickup and drop-off locations on the agreed date.
- Customers should advise of any special requirements including stairs, heavy items, or access restrictions.
8. Liability
Ross Removals Pty Ltd takes reasonable care handling your belongings. We recommend obtaining transit insurance for high-value items. Our liability for loss or damage is limited to the extent permitted by applicable Australian consumer law.
9. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy. We do not purchase, rent, or use affiliate lead lists. All contacts have opted in directly through our website or direct business interactions.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia.
11. Contact Us
- Email: [email protected]
- Phone: 0421 875 029
- Address: Munruben, Queensland, Australia